Glenn Marchi
- Senior Lecturer, Cybersecurity
- School of Liberal Arts
- GMH102
- gmarchi@mercy.edu
Accomplished chief information officer (CIO), army officer, and adjunct professor who inspires and empowers teams to deliver extraordinary results with high customer satisfaction. Proven record of teaching 15 different courses as an adjunct professor for both undergraduate and postgraduate levels, mainly focused on cybersecurity, data analytics and information technology (IT) for more than 20 years. Recognized for excellence in teaching at University of Connecticut.
SKILLS
- Taught 10 undergraduate and 5 graduate courses in cybersecurity, data analytics, and IT
- Presented courses via classroom, hybrid, cohort, and online learning both asynchronous and synchronous
- Designed and developed new graduate level courses in global crisis management and database management
- Introduced simulation exercises and tabletop exercises as capstone projects to promote active learning
- Dynamic presenter that fosters critical thinking, problem solving, and team projects
- Strong organizational skills to ensure class information is accessible, concise, and easy to understand
- Collaborated with other faculty to establish course guidelines and modify curriculum to meet accreditation goals
- Patient, reassuring, and enthusiastic when meeting with students to support their progress
- Skilled use of IT to better engage students using Blackboard, Zoom, Kanban, JASP, Jamboard, Padlet, and Miro
- Leveraged innovative pedagogy approaches to enhance authentic learning addressing real-world problems
CERTIFICATIONS
- Cybersecurity Leadership, National Association of Counties (NACO) Leadership Academy
- Master鈥檚 Certificate, Project Management, George Washington University
- Certified Project Management Professional (PMP)
- Certified Senior Project Manager, IBM Corporation
- Certified International Standards Organization (ISO) 9000 Quality Lead Assessor
PROFESSIONAL EXPERIENCE
Commissioner of Central & Information Services, Dutchess County Government, Poughkeepsie, NY Jul 2016 鈥 Present
- Dutchess County resides in the scenic Mid-Hudson Valley Region located 50 miles north of New York City. Responsible as CIO to deliver IT services to 25 departments, 32 municipalities, and nearly 300,000 citizens. Reports directly to the elected Dutchess County Executive.
- Implemented strategic plan of digital transformation that dramatically improved the customer experience.
- Developed state-of-the-art infrastructure and applications that improved security, resiliency, and scalability.
- Achieved a 91% level of high customer satisfaction for technology services in 2021.
- Hosted the 1st Mid-Hudson Valley Cybersecurity Summit to share best practices with nearly 300 attendees.
- Forecasted and managed $8.7 million annual budget and reduced costs by 18% to support COVID-19 pandemic.
- Increased citizen engagement by 26% by redesigning the county website which achieved 4 million page views.
- Saved millions in taxpayer dollars by delivering digital shared services which reduced the cost of government.
Director of Operations, 猛男情报局, Dobbs Ferry, NY Jun 2012 - Jul 2016
猛男情报局 is a private, non-profit, liberal arts university of 10,000 students in New York City metropolitan area. Responsible to improve administrative operations at five campus locations including Dobbs Ferry (main campus), Bronx, Manhattan, White Plains, and Yorktown. Reported directly to Chief Operations Officer (COO).
- Provided oversight for daily operations which improved security, safety, admissions, and student services.
- Implemented technology solutions that enhanced the productivity of faculty, staff, and students.
- Facilitated emergency management exercises with community leaders that improved preparedness & response.
Director of Corporate Relations, Diageo, Norwalk, CT Nov 2002 - Jun 2012
Diageo is the world鈥檚 leading premium drinks business with 23,000 people in 180 countries with $9B revenue. Responsible for annual fiscal budget and business process improvement to support federal and state government affairs. Reported directly to Executive Vice President of Corporate Relations.
- Managed daily operations to support risk management, crisis management, and compliance and ethics.
- Managed a $25 million annual operating budget with focus on cost reduction.
- Established a program management office (PMO) to manage a $126 million project portfolio.
- Delivered disaster relief in-person for 2008 Hurricane Gustav, 2008 Hurricane Ike, and 2010 Earthquake Haiti.
Vice President of Project Management, Intelitech International, North Salem, NY Sep 2002 - Nov 2002
- Intelitech is a private consulting company that implements knowledge management solutions. Responsible to plan and implement knowledge management solutions for private and government sector.
- Provided project management oversight for $65 million implementation of an e-document workflow solution for the U.S. Department of Transportation to digitize manual processes for 16 Federal agencies.
- Developed contract proposal and implemented IT solution to scan, index and archive medical health insurance records for Landauer Metropolitan Home Care; $750,000 savings.
Director of Solution Delivery, Cervalis, Wappingers Falls, NY Feb 2002 - Jul 2002
Cervalis is a pre-initial public offering (IPO) startup company that provides IT outsourcing services. Responsible to plan and implement ultra-secure, high-availability and high-performance IT outsourcing solutions that keep critical e-commerce applications up and running 24 x 7 operations.
- Defined customer requirements and prepared statements of work to improve customer expectations.
- Reengineered processes to streamline the design through delivery of large, complex infrastructure solutions.
- Reduced customer IT costs by 30% for Windows/Linux co-location and managed hosting solutions.
Director of Project Office, Ameritrade Holding Corporation, Purchase, NY Jun 2000 - Jan 2002
Ameritrade is the largest online consumer brokerage in America with 2,200 employees and $1B revenue. Responsible to establish PMO with well-defined processes, systems, and best practices to manage a portfolio of financial services projects.
- Managed portfolio of over 50 software development projects; proven track record in working with business partners to size, prioritize, resource, and deliver project portfolio on time and on budget.
- Facilitated key role in $47 million revenue increase by providing project oversight for two strategic acquisitions: Financial Passport and National Discount Brokerage.
- Established, recruited, and staffed Project Office as liaison between business units and technology; improved ontime delivery of brokerage, trading, and security projects from 53 to 90%.
Senior Project Manager, IBM Corporation, Poughkeepsie, NY Jan 1983 - Jun 2000
IBM is the world's largest IT services provider with 341,000 employees in 160 countries with $91B revenue. Responsible for leading infrastructure webhosting and software/application development for e-business client solutions.
- Conducted ISO 9001 quality management audits as the ISO 9001 Chairperson for a 300-member team.
- Supervised team of 30 to plan, build and launch IBM鈥檚 premier business-to-business (B2B) website, commerce and tele web for IBM鈥檚 elite gold customers; deployed largest IBM website of 32 web servers.
- Managed the web hosting of procurement portal for Taiwanese government; enabled single sign-in to multiple procurement systems.
- Supervised software development team to achieve e-business client inventory control for 340,000 global workstations; saved $2.5 million and improved corporate asset management of hardware/software.
MILITARY EXPERIENCE
Colonel, New York Guard, New York State Division of Military and Naval Affairs, Latham, NY 2011 - Present
The New York Guard is a state defense force reporting to the New York State (NYS) Governor. Responsible as Commander of the 56th Area Command to recruit, train, and deploy soldiers for homeland security.
- Deployed soldiers throughout NYS to provide logistical support for COVID-19 pandemic, 2020-Present.
- Coordinated disaster relief for 2011 Hurricane Irene flood victims and 2012 Hurricane Sandy victims. Prior Military Service in the United States Army and Army National Guard:
- Planned and executed large-scale emergency preparedness exercises such as G-20 Summit, 2010.
- Deployed to Iraq as a battalion commander for 500 soldiers, 2004-2005.
- Awarded Bronze Star Medal for meritorious service in combat, 2005.
- 1st responder to World Trade Center attack on September 11, 2001.
- Top-secret security clearance.
ADVISORY BOARDS
- Board Member, 猛男情报局 - Dept of Mathematics, Computer Science and Cybersecurity, 2018 - Present.
- Board Member, CNBC Technology Executive Council, New York, NY, 2019-2021.
Doctor of Philosophy - Information Science 1999 University at Albany, State University of New York, Albany, NY Dissertation: 鈥淭he Role of the Internet in Learning Organizations鈥
Master of Science - Strategic Studies 2006 United States Army War College, Carlisle, PA
Master of Science - Computer Science 1986 Marist College, Poughkeepsie, NY, magna cum laude
Bachelor of Science - Business Administration 1982 Indiana University of Pennsylvania, Indiana, PA, magna cum laude Double Major: Management Information Systems and Marketing
Cybersecurity and strategic leadership
Adjunct Professor, 猛男情报局, School of Liberal Arts, Cybersecurity Program, Dobbs Ferry, NY 2014 - Present
- Undergraduate: IASP 330 - Disaster Recovery and Business Continuity. Spring 2015-Present. Hybrid course covers the applied methodologies to plan and recover systems and business processes when faced with various types of disaster scenarios, and the ability to continue business operations during a disaster. Class size: 8-20.
- Undergraduate: IASP 340 - Security Policy and Procedures. Spring 2020. Online course reviewed the critical skills and methodologies to ensure compliance to public and private sector regulatory requirements. Class size: 23.
- Undergraduate: IASP 440 - Audit and Compliance. Spring 2018. Online course focused on the processes, techniques, and frameworks available in auditing and compliance leading to the bigger technology concern of governance, risk management, and compliance (GRC). Class size: 12.
- Undergraduate: IASP 230 - Introduction to Cybersecurity. Spring 2015. Campus course introduced various cybersecurity domains including access control, threats and vulnerabilities, risk management, firewall, intrusion detection and prevention, cryptography, physical and personnel security, with lab exercises. Class size: 18.
- Undergraduate: FINC 340 - Information Sources and Systems. Spring 2015. Cohort course was taught at 105th Airlift Wing, Air National Guard Base, Newburgh, NY to military service members. The course evaluated and integrated information systems for the purpose of effecting organizational change. Class size: 14.
- Undergraduate: CHSC 245 - Legal Aspects of Security Management. Fall 2014. Campus course analyzed current federal, state, and local laws and regulations pertaining to homeland security. Class size: 14.
Adjunct Professor, University of Connecticut, School of Business, Stamford, CT 2007 - 2021
- Graduate: OPIM 5185 - Introduction to Data Analytics & Management Information Systems. Spring 2019-Fall 2021. Hybrid course on data analytics using Microsoft Excel and Tableau with a data analytics simulation exercise and topics such as architecture, artificial intelligence, cloud, and cybersecurity. Class size: 11-26.
- Graduate: OPIM 5165 - Management Information Systems. Fall 2014-Fall 2018. Campus course on relevant technology topics such as architecture, artificial intelligence, cloud, cybersecurity, software development, and telecommunications, and cybersecurity with a culminating team project. Class size: 18-40.
- Graduate: MGMT 5894-M21 - Global Crisis Management. Spring 2013-Spring 2014. Created new MBA campus course that focused on theoretical principles and decision-making processes under crisis-induced events. Capstone project included a crisis tabletop exercise with federal, state, military, & private sector. Class size: 22.
- Graduate: MGMT 5894-M20 - Management Issues in Asia. Fall 2010-Fall 2012. Hybrid course included online learning on Asian management issues combined with an onsite overseas 10-day academic visit to Beijing, Jinan and Shanghai, China to share research projects with international business leaders. Class size: 22-43.
- Undergraduate: OPIM 3104 - Operations Management. Spring 2009. Campus course included an introduction to the concepts, models, and information systems applicable to the planning, design, operation, and control of systems which produce goods and services. Class size: 25.
- Undergraduate: OPIM 3103 - Business Information Systems. Fall 2007-Fall 2008. Campus course addressed information needs of managers, structure of information systems, software development, and decision support systems. Class size: 18-20.
Associate Adjunct Professor, Pace University, Lubin School of Business, Pleasantville, NY 2002
- Undergraduate: CIS 101 - Introduction to Computing. Fall 2002. Hybrid class with one-third time on campus and two-thirds online learning using Blackboard. Topics included personal computer applications such as spreadsheets, word processing, database design, & web development using HTML and Java Script. Class size: 25.
Adjunct Professor, Manhattanville College, Economics, Finance and Management, Purchase, NY 2002
- Undergraduate: MGT 1007 - Computer Concepts with Business Applications. Fall 2002. Campus course included personal computer applications such as spreadsheets, word processing, data base design, presentation software, desktop publishing and HTML web development. Class size: 25.
Adjunct Instructor, Marist College, School of Computer Science and Mathematics, Poughkeepsie, NY 1986 - 1990
- Graduate: MSIS 537 - Database Management. Fall 1986-Fall 1990. Campus course was redesigned to combine theory with hands-on skills using DB2/SQL to include data modeling and database design. Class size: 15-18.
Marchi, G. & Smith, G. (2012). If It鈥檚 Not Impossible, It鈥檚 Not Interesting, Chapter 3: Believe in the Mission, Diageo North America, Norwalk, CT. Marchi, G., Belardo, S. (2000).
Learning Organizations and the Internet: Developing Strategies for Improving the Rate of Innovation, in Ralph Berndt (ed.), Innovative Management, New York, NY. Marchi, G. (1999).
Role of the Internet in Learning Organizations,鈥 University at Albany, Albany, NY, Dissertation Abstracts International, 9927627, 273 pp.
- Excellence in Teaching Award, University of Connecticut, 2021.
- County-Level Executive of the Year Award, State Scoop, 2021.
- Top-25 Doers, Dreamers, and Drivers Award, Government Technology Magazine, 2020.
- Digital Counties Award: #1 County in Nation for Excellence in Technology and Innovation, 2018 and 2019.
- Diageo Spirit of Supply Award, 2011.
- Ameritrade Technology Award for 1st Internet Financial Account Aggregation, 2001.
- IBM Technology Award for e-Business Client Standardization, 2000.